Last updated: July 20, 2026
This Refund & Cancellation Policy describes the terms under which Services Digital ("we", "us", or "our") provides refunds and processes service cancellations for our cloud phone, business VoIP, virtual PBX, and SIP trunking subscriptions. We are committed to fair, transparent billing practices.
New customers are eligible for a refund of their initial subscription fee if a written cancellation request is submitted within seven (7) calendar days of the original purchase date. This guarantee applies once per customer and covers the base service fee only. It does not apply to usage-based charges, one-time setup fees, number porting fees, or third-party pass-through costs.
Subscriptions renew automatically at the end of each billing cycle unless cancelled beforehand. Renewal charges are generally non-refundable. To avoid being charged for a renewal, you must cancel before the renewal date as described below.
You may cancel your subscription at any time through your Client Portal or by contacting our support team at support@servicesdigital.xyz. Cancellation requests are processed promptly, and you will receive confirmation once your cancellation is complete. Upon cancellation, your service will remain active until the end of the current paid billing period.
The following are non-refundable: charges for services already rendered, per-minute or metered usage, number porting and setup fees, partial or unused portions of a billing cycle after the guarantee period, and any fees passed through from third-party carriers or regulatory bodies.
If you downgrade your plan, the change typically takes effect at the start of your next billing cycle. We do not provide prorated refunds for downgrades made mid-cycle unless required by applicable law.
If you believe you have been charged in error, please contact us at support@servicesdigital.xyz within thirty (30) days of the charge. We will investigate all good-faith disputes promptly and issue corrections or refunds where a billing error is confirmed.
Approved refunds are issued to the original payment method. Please allow five (5) to ten (10) business days for the refund to appear, depending on your financial institution's processing times.
We reserve the right to suspend or terminate service for non-payment or violation of our Terms of Service. Refunds are not provided for services terminated due to policy violations or fraudulent activity.
For any questions regarding refunds or cancellations, please reach out to our support team at support@servicesdigital.xyz. We aim to respond to all inquiries within under 2 hours.
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