Last updated: July 20, 2026
At Services Digital ("we", "us", or "our"), we are committed to protecting the privacy and security of our customers and the integrity of the communications carried over our network. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our cloud phone systems, business VoIP, virtual PBX, and SIP trunking services.
We collect information necessary to provide and operate our telecom services, including: account registration details (name, business name, email address, and phone number), billing and payment information processed through our secure payment partners, service configuration data, and call detail records (CDRs) such as call times, durations, and routing information required for service delivery and billing.
Protecting the confidentiality of your communications is fundamental to our service. Voice traffic across our platform is protected using industry-standard end-to-end encryption protocols. We do not listen to, record, or sell the content of your calls. Call detail records are retained only for the period required to provide billing, troubleshooting, and legal compliance, and are stored on secured, access-controlled infrastructure.
We use your information to: provision and maintain your services, process payments and prevent fraud, provide customer and technical support, communicate service updates and security notices, and comply with applicable legal and regulatory obligations. We do not sell your personal data to third parties.
We employ a layered security approach including encryption in transit and at rest, network segmentation, intrusion detection, role-based access controls, and continuous monitoring. While no system can guarantee absolute security, we maintain rigorous safeguards consistent with industry best practices to protect your data against unauthorized access, alteration, or disclosure.
For customers within the European Economic Area, we process personal data in accordance with the General Data Protection Regulation (GDPR). You have the right to access, correct, export, restrict, or request deletion of your personal data, and to object to certain processing activities. We process data on lawful bases including contract performance, legitimate business interests, and legal obligations. To exercise your rights, contact us at support@servicesdigital.xyz.
We retain personal and service data only for as long as necessary to fulfil the purposes outlined in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized.
We may share limited information with trusted third-party providers (such as payment processors and infrastructure partners) strictly to deliver our services. These providers are contractually bound to protect your information and may only use it for the purposes we specify.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or by direct notice. Continued use of our services after such updates constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact our team at support@servicesdigital.xyz.
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